*,
::after,
::before {
    box-sizing: border-box;
}

* {
    margin: 0;
    padding: 0;
}

html,
body {
    background-color: transparent !important;
    height: 100%;
}

body {
    font-family: "Inter", sans-serif;
    font-optical-sizing: auto;
    font-size: 16px;
    font-weight: 400;
    font-style: normal;
    background: #fff;
    color: #394046;
    overflow: hidden;
}

#assistance-iol {
    width: 400px;
    height: 548px;
    border: 1px solid #ddd;
    border-radius: 24px;
    background: #fff;
    margin: auto;
    padding: 16px 16px 0 16px;
    position: relative;
    overflow: hidden;
}

#assistance-iol header {
    font-weight: 500;
    height: 36px;
    display: flex;
    justify-content: end;
    position: sticky;
    top: 0;
    left: 0;
    width: 100%;
}

#assistance-iol header a,
#assistance-iol .iol-like .promo .close,
#assistance-iol .iol-like .promo .close:hover {
    width: 24px;
    height: 24px;
    background: #fff url(../img/x-close.svg)!important;
    background-size: contain!important;
    display: block;
}

#assistance-iol .main {
    overflow-y: auto;
    height: 410px;
    scrollbar-width: thin;
    scrollbar-color: #cdcdcd #f0f0f0;
    scroll-snap-type: x mandatory;
}

#assistance-iol .main .assistant {
    background: #efefef;
    padding: 16px;
    border-radius: 16px;
    border-top-left-radius: 0;
    margin-bottom: 16px;
}

#assistance-iol .main .assistant ol {
    list-style-position: outside;
    color: #06c;
    margin-left: 20px;
    margin-bottom: 10px;
}

#assistance-iol .main .assistant ol li {
    margin-top: 5px;
    color: #394046;
}

#assistance-iol a {
    color: #06c;
    text-decoration: none;
}

#assistance-iol a:hover {
    color: #1975d1;
}

#assistance-iol .main .assistant ol li span {
    color: #394046;
}

#assistance-iol .assistant .title {
    font-size: 14px;
    font-weight: 600;
    display: block;
    margin-bottom: 10px;
}

#assistance-iol .assistant p,
#assistance-iol .user p {
    line-height: 24px;
}

#assistance-iol .user {
    background: #d0e3bd;
    padding: 16px;
    border-radius: 16px;
    border-top-right-radius: 0;
    margin-bottom: 16px;
    margin-left: 30px;
}

#assistance-iol ul {
    margin-top: 10px;
    margin-bottom: 10px;
}

#assistance-iol li {
    margin-left: 16px;
    margin-top: 10px;
}

#assistance-iol .iol-related {
    margin-bottom: 0;
}

#assistance-iol .iol-related li {
    font-size: 14px;
    margin-left: 16px;
    list-style: disc;
}

#assistance-iol .iol-related li:first-child {
    list-style: none;
    margin-left: 0;
    font-weight: bold;
}

#assistance-iol footer .chat-iol {
    width: 100%;
    height: 48px;
    border: 1px solid #76828f;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-radius: 8px;
}

#assistance-iol footer .chat-iol input,
#assistance-iol footer .chat-iol input:focus,
#assistance-iol footer .chat-iol input:focus-visible,
#assistance-iol footer .chat-iol input:active {
    width: 267px;
    border: 0;
    line-height: 46px;
    border: none;
    outline: none;
    font-size: 16px;
}

::placeholder {
    font-size: 16px;
}

#assistance-iol footer .chat-iol .new-chat {
    width: 48px;
    height: 48px;
    background: url(../img/x-plus.svg);
    background-size: 48px 48px;
    display: inline-block;
}

#assistance-iol footer .chat-iol .send {
    width: 48px;
    height: 48px;
    background: url(../img/x-send.svg);
    background-size: 48px 48px;
    display: inline-block;
}

#assistance-iol footer p {
    text-align: center;
    font-size: 12px;
    margin-top: 5px;
}

#assistance-iol .iol-like {
    display: flex;
    align-items: center;
    border-top: 2px solid #ddd;
    padding-top: 10px;
    margin-bottom: 16px;
}

#assistance-iol .iol-like .box {
    margin-left: auto;
    margin-right: 5px;
}

#assistance-iol .iol-like .box a {
    width: 32px;
    height: 32px;
    border: 1px solid #ddd;
    border-radius: 100px;
    display: inline-flex;
    margin-left: 5px;
}

#assistance-iol .iol-like .box a:hover,
#assistance-iol .iol-like .box a.active {
    background: #eee;
}

#assistance-iol .iol-like .box .like {
    background: url(../img/thumbs-up.svg);
    background-size: contain;
    width: 18px;
    height: 18px;
    display: block;
    margin: auto;
}

#assistance-iol .iol-like .box .dislike {
    background: url(../img/thumbs-down.svg);
    background-size: contain;
    width: 18px;
    height: 18px;
    display: block;
    margin: auto;
}

#assistance-iol .iol-like .box a.active .like {
    background: url(../img/thumbs-up-on.svg);
    background-size: contain;
    width: 18px;
    height: 18px;
    display: block;
    margin: auto;
}

#assistance-iol .iol-like .box a.active .dislike {
    background: url(../img/thumbs-down-on.svg);
    background-size: contain;
    width: 18px;
    height: 18px;
    display: block;
    margin: auto;
}

#assistance-iol .iol-like .promo {
    width: 365px;
    background: #fff;
    position: absolute;
    bottom: 85px;
    border: 1px solid #ddd;
    border-radius: 16px;
    padding: 16px;
}

#assistance-iol .iol-like .promo p {
    margin-bottom: 10px;
}

#assistance-iol .iol-like .promo a {
    background: #06c;
    color: #fff;
    padding: 5px 15px;
    border-radius: 50px;
    float: right;
    font-size: 14px;
    font-weight: 500;
}

#assistance-iol .iol-like .promo a:hover {
    background: #1975d1;
}

#iol-virgilio #assistance-iol .iol-like .promo a {
    background: #d34100;
    color: #fff;
}

#iol-virgilio #assistance-iol .iol-like .promo a:hover {
    background: #d75419;
}

#assistance-iol .iol-like .promo strong {
    display: block;
}

#assistance-iol .iol-like .promo .close {
    float: right;
}

#iol-virgilio #assistance-iol .user {
    background: #fde0d3;
}

#iol-virgilio #assistance-iol .main .assistant ol {
    color: #b83a00;
}

#iol-virgilio #assistance-iol a {
    color: #b83a00;
    text-decoration: none;
}

#iol-virgilio #assistance-iol a:hover {
    color: #bf4e1a;
}

#iol-virgilio #assistance-iol footer .chat-iol .new-chat {
    width: 48px;
    height: 48px;
    background: url(../img/virgilio-x-plus.svg) no-repeat center center;
    background-size: 24px 24px;
    display: inline-block;
}

#iol-virgilio #assistance-iol footer .chat-iol .send {
    width: 48px;
    height: 48px;
    background: url(../img/virgilio-x-send.svg) no-repeat center center;
    background-size: 24px 24px;
    display: inline-block;
}

#showstopper {
    position: relative;
    display: none;
    text-align: center;
    top: 50%;
    font-size: 16px;
}

#showstopper .reload {
    display: block;
    margin: 16px;
}

#showstopper .timeout,
#showstopper .session {
    display: none;
}

.throbber>div {
    width: 14px;
    height: 14px;
    background-color: #ccc;
    border-radius: 100%;
    display: inline-block;
    animation: bouncedelay 1.4s infinite ease-in-out;
    animation-fill-mode: both;
}

.throbber .bounce1 {
    animation-delay: -0.32s;
}

.throbber .bounce2 {
    animation-delay: -0.16s;
}

@keyframes bouncedelay {
    0%,
    80%,
    100% {
        transform: scale(0.0);
    }
    40% {
        transform: scale(1.0);
    }
}

@media screen and (max-device-width: 640px) {
    #assistance-iol {
        width: 100%;
        height: 100%;
        border-radius: 0;
    }
}